3 things to consider before implementing business process automation

The COVID pandemic pressured firms to automate enterprise processes far quicker than they’d deliberate. How are they doing?

RPA concept

Picture: iStock/NicoElNino

With the onset of the COVID-19 pandemic, extra firms shifted to digital operations and adopted enterprise automation. Even within the face of a serious pandemic, firms moved ahead, implementing new applied sciences and automating operations, as a result of they may now not rely on employees being on web site.

“Time to worth, time financial savings, managed price administration, enterprise agility, superior buyer experiences and breakaway progress are all outcomes one can anticipate from enterprise course of automation if it is finished in probably the most optimum manner,” stated Jan Arendtsz, CEO and founding father of Celigo, which gives automated integration.

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Arendtsz factors to those enterprise course of automation success tales:

  • One firm reported slicing its workload in half, permitting its assets to deal with advancing the product quite than integrating purposes.
  • One other firm noticed an uptick of 5% extra funds being utilized after implementing an automatic money utility supervisor. 
  • A 3rd firm saved a whole bunch of hours of handbook work and gained well timed, correct financials; and 
  • The CDC Basis noticed a five-fold improve in transactions after implementing an automation resolution between its ERP and CRM techniques. The group skilled time financial savings that permit it to deal with its mission-critical work to assist the Facilities for Illness Management and Prevention. 

From an IT standpoint, what made these efforts profitable was the power to quickly combine a various set of purposes by automating giant parts of the combination effort. This was enabled by pre-built integrations to widespread techniques comparable to ERP, CRM, Salesforce, Excel and others.

“It is an vital level,” Arendtsz stated, “As a result of many individuals use the phrase ‘automation’ when actually they’re merely integrating one utility to a different in a point-to-point vogue. Whereas that singular [integration] course of could also be linked, it nonetheless leaves knowledge silos and handbook work or coding to connect with different components of the enterprise. With automation, the method goes a step additional by connecting a number of purposes utilizing pre-built integrations to at least one ‘hub’ and through the use of embedded enterprise logic to influence flows which can be taking place downstream.”

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Leveraging the facility of automated integration will assist IT break down silos, construct and revise enterprise processes, and avail extra data to everybody throughout the enterprise.

However on the identical time, there are vital caveats for utilizing software program instruments that have an effect on automated utility integrations throughout enterprise course of designs

  1. No automation software can substitute customers and IT working hand in hand in enterprise course of design or redesign earlier than any purposes get built-in or modified.
    Enterprise course of modeling, design and (the place potential) testing and projection of outcomes ought to all happen first, with everybody solidly behind the trouble earlier than a challenge is began.
  2. IT should retain an integral position in software program integration when enterprise processes are modified.
    “Too many firms go for ‘no-code’ recipes when on the lookout for an answer as a result of they do not have the technical assets to customized code the integrations,” Arendtsz stated . “Whereas simplicity is vital to permit enterprise customers to implement their very own automations, it is equally as vital that IT groups preserve some oversight throughout your entire enterprise and have the power to customise integrations as wanted. Having integrations managed from a central platform permits this oversight whereas enabling enterprise customers to create their very own automations.”
  3. The human position in enterprise course of automation have to be deliberate for.
    Knowledge integration and enterprise course of automation is not going to substitute people within the office. As an alternative, they are going to reroute individuals to duties of higher strategic significance within the enterprise. For an accounting worker, this may imply shifting away from manually rekeying invoices and different sorts of knowledge between techniques due to a system integration failure, and as a substitute changing into a monetary analyst.

What’s vital above all is synchronizing the retooling of the workforce with the retooling of techniques. Workers have to be ready for the brand new jobs they are going to be doing. They need to know they’ve a future with the corporate. 

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