CIOs and other IT leaders share predictions and tech trends for 2022

Not surprisingly, the listing contains IT expertise retention, AI, cloud, modifications to the CIO function and clever use of analytics.


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As we enter 2022, CIOs and different IT leaders are predicting extra of the identical points: a tech expertise scarcity that can stress organizations nonetheless engaged on modernization efforts and elevated use of synthetic intelligence and analytics, and enhancing safety, amongst different progressive applied sciences.

SEE: Synthetic Intelligence Ethics Coverage (TechRepublic Premium)

Amongst its predictions for 2022, Forrester believes “a tech expertise panic will create broad gaps till new sourcing fashions go mainstream.” IT organizations face a 13.8% attrition fee, reflecting a gradual transfer to “future match” expertise methods, in response to Forrester.

“The demand for expertise expertise maintains a frenetic tempo with an emphasis on knowledge and analytics, info safety, structure, cloud and engineering,” mentioned Craig Stephenson, managing director, North America Know-how Officers Follow, at Korn-Ferry.

This is how they plan to manage. “Pissed off conventional companies will resort to boosting wages to draw expertise, whereas future-fit companies will use cloud-first and platform-based architectures and undertake low-code/no-code options to cut back their want for essentially the most superior technical expertise,” in response to Forrester.  

Stephenson’s different predictions are:

  • Continued evolution of expertise leaders broadening the overseeing of a broad portfolio to incorporate product, knowledge, cloud, engineering and data safety
  • Important push in driving enhanced buyer expertise by the efficient deployment of expertise capabilities
  • Spectacular strides within the creation of knowledge capabilities to offer a wealthy and sturdy set of enterprise insights and buyer analytics

Forrester can be predicting that the compelled, speedy acceleration of expertise will worsen technical debt for 60% of companies. 

“Within the rush to serve prospects and change into extra resilient, companies are deploying new digital capabilities that energy hybrid buyer experiences,” Forrester mentioned. “For 55% of companies globally, prioritizing pace over maintainability will end in inflated tech debt, additional jeopardizing their capacity to modernize their IT group.” 

Digital transformation strikes to the subsequent stage

Bridgestone Americas is within the midst of remodeling itself to turning into a “sustainable options firm,” mentioned Taren Rodabaugh, CIO. In 2022, the corporate will probably be targeted on the continued modernization of its core enterprise “whereas additionally leaning into digital platforms and leveraging strategic partnerships to co-collaborate and increase or construct new enterprise fashions and alternatives,” Rodabaugh mentioned. 

Safety stays entrance and middle, she added, and “with out query, we are going to stay steadfast in hardening and preparedness of cyber- and info-security efforts.”

Just like the others, Rodabaugh mentioned expertise initiatives will probably be accelerated “to make sure we now have the very best group in place they usually really feel invested in our tradition and the way forward for Bridgestone.”

Forrester anticipates that “main tech executives will leap from digital to human-centered transformation.” In 2022, future-fit companies will suppose past digital transformation to implement initiatives that tightly fuse CX and EX, the agency mentioned. 

“Moreover, 10% of tech leaders will even prioritize investments in strategic partnerships and innovation practices at 3x the speed of opponents”‘ Forrester mentioned. 

AI, ML tendencies

In 2022, knowledge must change into foundational and a “first-class citizen” to assist CIOs make data-driven selections to understand enterprise worth, mentioned Ravi Navik, CIO of Seagate.

Synthetic intelligence and machine studying “are the highest applied sciences that can assist CIOs obtain their targets and the best choice for funding if they’d further monetary sources,” Navik mentioned. “These applied sciences enable CIOs to benefit from the info at their disposal, producing predictive insights for extra knowledgeable decision-making. Going ahead, the highest three issues for CIOs to prioritize are technique, knowledge literacy and AI.”

As AI turns into a higher organizational precedence, accountable AI is a should, mentioned Sanjay Srivastava, chief digital officer for world skilled companies agency Genpact.

“There will probably be massive, systemic disruptions and, due to this fact, massive advantages to those that lead with AI,” Srivastava mentioned. “However together with that comes a duty to arrange pointers and transparency in CIOs’ work.” 

Planning for and constructing ethics into the governance of AI from the beginning is vital, he mentioned. “In the long term, ethics will change into a vital a part of AI. Knowledge itself has privateness points and could be biased. Algorithms might have inadvertent bias built-in, so companies should use AI in an ethically prudent method.”

The important thing to getting AI ethics proper is bringing in oversight that’s unbiased of the AI venture as a result of it could possibly cut back unintended bias, constrain it to the right use case and design for inclusion and comprehensiveness, Srivastava mentioned.

“In the long run,” he predicted, “most corporations, like a monetary audit, will carry AI ethics as a board agenda merchandise.”

As cloud utilization expands, a name for simplicity

Migrating to the cloud has created complexity and this can drive the will for simplification, Naik mentioned.

“It is a widespread story: organizations transfer from on-prem knowledge facilities to the cloud to attain simplicity, they usually typically do—for a time—however as quickly as they attain scale, they’re confronted with cloud complexity: a lot greater prices on account of cloud architectures which have change into intricate,” he mentioned. “They’re accompanied by unmet guarantees from [a total cost of ownership] perspective.”

In 2022, organizations will goal for structure simplification with out the unpredictability of prices, companies and sophisticated layers of tech at scale, he mentioned.

“It is difficult as a result of the fixes themselves can invite extra complexity: For instance, the applying stack wants simplifying, however with out disruption,” Naik mentioned.  

In the meantime, he predicted IT organizations will even search geographic disaggregation of workloads, saying that the time period multicloud is a misnomer as a result of there are a number of clouds.

“More and more, companies need to have the ability to leverage functions interchangeably in order that knowledge is resident in a single place and the applying stack accessing it could possibly change,” Naik mentioned. “A lot of knowledge entry and mobility points could possibly be solved with an unbiased knowledge aircraft to which hyperscalers might plug in.”

 SEE: Metaverse cheat sheet: Every thing it is advisable know (free PDF) (TechRepublic)

The power to make use of the identical knowledge for varied functions with out having to switch it out and in to places the place totally different capabilities could possibly be carried out would imply value financial savings and no friction of entry and migration, he mentioned. 

Knowledge will probably be used to unlock sustainability

The elevated give attention to knowledge heading into 2022 is vital as a result of after an extended interval of disruption and uncertainty, prospects, staff and traders more and more anticipate organizations to give attention to long-term worth creation for all stakeholders, Srivastava mentioned. With this new mandate, leaders have turned to data-driven insights to construct resilient, purpose-led organizations that prioritize communities, staff—and the setting—alongside purchasers. 

“One of many largest knowledge expertise tendencies to look at within the upcoming 12 months is harnessing enterprise knowledge and assessing stakeholder expectations to know the place the enterprise is in danger from local weather change and the place the enterprise must act to change into extra sustainable,” he predicted.

As we take into consideration shaping the longer term for good, Genpact recommends three steps to producing data-driven insights that assist resolve massive, complicated transformational issues to attain sustainability: set up a basis of knowledge, flip that knowledge into insights, and put money into change administration and the person expertise.

Some CIOs will change into CEOs, others will affect agenda

Stephenson additionally predicted that “extremely efficient expertise leaders [will be] shifting into the function of CEO.”

Srivastava predicted that because the function and expertise of the CIO evolve, this requires a steadiness of being an outsider and an insider.

“As an outsider, CIOs should uncover, embrace and curate expertise, ideate what wants to vary, and objectively suppose by new approaches to issues,” he mentioned. “As an insider, CIOs want to ascertain credibility to guide large-scale change administration from the bottom up.”

Balancing these two approaches to transformation is basically complicated, he added. “CIOs will probably be challenged to drive productiveness, enhance effectivity and spur innovation with out this mixture of expertise.”

As a result of expertise is now a method to an finish, Srivastava additionally predicted that profitable CIOs will probably be given a seat on the desk within the boardroom to affect the CEO agenda.

“Frequent entry to the CEO makes all of the distinction in a CIO’s capacity to leverage mixed enterprise and expertise experience to affect the corporate’s strategic enterprise agenda,” he mentioned. 

Future of labor megashift

The way forward for work more and more features a distant workforce, however all of the challenges related to it arrived forward of schedule because of the pandemic, in response to Srivastava. To assist this megashift going ahead, corporations have to create resilient and agile work fashions and give attention to worker expertise and engagement.

“Key to success is constructing and driving a cohesive tradition,” he mentioned. “That includes rallying groups round a shared goal, specializing in worker well-being, and driving variety, equality, and inclusion and neighborhood influence.” Know-how must be on the coronary heart of any initiative, Srivastava added.

Additional, corporations should undertake and embrace AI, ML and different superior applied sciences of their HR operations, he mentioned. “These applied sciences are on the coronary heart of capturing worker sentiment, expertise analytics, community constructing and serendipity, steady studying and redeploying expertise.”

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