How to fix the “too many redirects” error in Microsoft 365

A world admin in Microsoft 365 can not change their very own consumer roles to repair a typical error within the service. Nonetheless, with somewhat trickery, we are able to overcome that rule and make the repair.


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One of many extra handy traits of Microsoft 365 is that you would be able to entry your Outlook e-mail, calendar and contacts checklist on-line from any gadget utilizing your net browser and login credentials. Nonetheless, entry to this handy function can typically be blocked by a notoriously cryptic downside generally known as the “too many redirects” error. Whenever you or certainly one of your customers see this server error (500), entry to Outlook on-line is blocked whatever the gadget.

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Whenever you carry out an web search on the “too many redirects” error concerning Outlook, you’ll get a mess of seemingly random solutions to the issue, however do not be led astray. The answer is easy and simple: The consumer has too many listed roles of their Microsoft 365 profile. A tweak to the consumer roles configuration by the worldwide administrator will repair the issue—with one exception.

In case your Microsoft 365 subscription solely has one consumer, you can not repair the issue immediately as a result of a worldwide admin can not handle their very own consumer roles. Now we have to trick Microsoft 365 into permitting the required adjustments.

Easy methods to repair the “too many redirects” error in Microsoft 365

First, a fast clarification of how the “too many redirects” error was created. Put merely, too many roles have systematically been given to the consumer.

Microsoft, to its credit score, retains bettering Microsoft 365 (previously Workplace 365) with new purposes and new options. If in case you have been a long-time subscriber to the service, then you’ve gotten seen many iterations of the productiveness suite over time. Nonetheless, throughout that point, with out your information or enter, your consumer roles have been modified, moved, added to and subtracted from. This variety of adjustments creates an extreme quantity of redundant consumer roles. Nobody granted these roles; they have been simply left as a part of your legacy configurations.

(In my case, I had over 60 separate roles listed, when the one one I ever gave myself and the one one I ever wanted was international administrator.)

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Beneath regular circumstances, to repair the “too many redirects” downside, log in to Microsoft 365 on-line utilizing your international administrator credentials. Utilizing the left-hand navigation bar, click on the Admin icon to succeed in the Microsoft 365 admin heart dashboard, as proven in Determine A.

Determine A


Click on the Edit a Consumer button, seek for the consumer in query, after which edit the consumer to repair the issue, as proven in Determine B. Scroll right down to the Roles part and click on the Handle Roles hyperlink.

Determine B


Typically, you’ll want to choose solely the suitable, highest-level roles for every consumer. For instance, the worldwide administrator simply wants one checkmark to be granted all their essential roles. Every particular person position beneath international administrator doesn’t should be checked off as nicely.

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The repair is easy except you’re the solely Microsoft 365 consumer. In that case, you aren’t allowed to make adjustments to your individual consumer roles (Determine C), so we should carry out a small trick.

Determine C


From the Microsoft 365 admin heart, click on the Add Consumer button and create a brief international admin, as proven in Determine D.

Determine D


The subsequent display is vital to this course of. On the product license display, you’ll want to choose the Create a Consumer And not using a License button, as proven in Determine E. This can stop you from incurring a second subscription charge.

Determine E


Whenever you click on the Subsequent button, you can be taken to the optionally available settings display the place you can provide your new non permanent consumer international admin rights (Determine F).

Determine F


Click on Subsequent after which click on the End Including button to finish the method.

Now, you possibly can sign off of your troublesome consumer account and log again in utilizing your non permanent account. As a worldwide administrator, that non permanent account could make the suitable adjustments to your major consumer account, altering the consumer roles to get rid of all of the redundancies from earlier than.

When the adjustments are full, sign off of the non permanent consumer and log again in as the first consumer, the place you possibly can delete the non permanent account, if you want.

With the roles decreased from dozens of redundant and interrelated consumer roles to only one or two, the “too many redirects” downside shall be eradicated, and you’ll as soon as once more be capable of entry Outlook and the opposite on-line Microsoft 365 apps from any gadget utilizing an online browser.

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