Salesforce Health Cloud gets “care from anywhere” updates ahead of HIMSS21 conference

Salesforce Well being Cloud is being up to date with new options for distant affected person monitoring, improved appointment administration, remedy administration, and HIPAA-compliant maps.

On Monday, Salesforce introduced a number of updates for Well being Cloud, the software-as-a-service firm’s industry-specific cloud for healthcare and life sciences organizations. These updates are being introduced the identical week because the Healthcare Data and Administration Methods Society’s HIMSS21 convention in Las Vegas. Dr. Geeta Nayyar, Salesforce’s Govt Medical Director and Common Supervisor of Healthcare and Life Sciences, will probably be delivering a keynote on the occasion.

This yr, Salesforce has launched new healthcare-related merchandise in addition to updating current ones. In January, it launched
Vaccine Cloud

to assist public sector and companies handle COVID-19 vaccinations. In April, the corporate up to date Vaccine Cloud to
enhance vaccination appointment scheduling

. The most recent updates to Well being Cloud continues that development.

“For years, the healthcare system has struggled to meet up with the innovation we had been seeing throughout different industries, however the pandemic pressured us to speed up digital transformation and supply the healthcare system with digital-first, always-on and patient-focused options” stated Kevin Riley, SVP and GM of Healthcare and Life Sciences at Salesforce, in a press launch. “These new care from anyplace improvements make sure that we proceed this digital transformation in healthcare and empower suppliers, payers, care coordinators and pharmaceutical corporations to ship take care of sufferers wherever they’re.”

The 4 updates introduced immediately are:

Distant Affected person Exception Monitoring for Well being Cloud: This function will let medical doctors, nurses and care coordinators monitor a affected person’s well being situations remotely by displaying “information and insights from related gadgets instantly inside a single dashboard.”


Salesforce Distant Affected person Exception Monitoring for Well being Cloud

Picture: Salesforce

Clever Appointment Administration for Well being Cloud: This function permits sufferers to schedule appointments by way of a self-service portal through their laptop computer, desktop or cellular machine, or it may be utilized by name middle brokers who help sufferers with scheduling. Pre-visit questionnaires, personalized by appointment kind, may be added to the scheduling course of to scale back affected person check-in occasions.


Salesforce Clever Appointment Administration for Well being Cloud

Picture: Salesforce

Medicine Administration for Well being Cloud: Utilizing this function, medical doctors, nurses, pharmacists and different healthcare suppliers can create a single, consolidated listing of a affected person’s present and former drugs. The system additionally integrates with RxNorm, the U.S. Nationwide Library of Drugs (NLM)’s normalized naming system for generic and branded medication.


Salesforce Medicine Administration for Well being Cloud:

Picture: Salesforce

HIPAA Compliance for Salesforce Maps, B2C Commerce, and Salesforce Order Administration: With HIPAA compliance, Salesforce Maps, in addition to Territory Planning and LiveTracking, may be totally used inside Well being Cloud. For instance, in-home well being care corporations might use Maps as a part of their scheduling and dispatch programs. HIPPA compliance for Salesforce B2C Commerce and Order Administration means healthcare corporations can new create ecommerce shops and fulfill affected person orders by way of these programs.


Salesforce Maps are actually HIPAA compliant

Picture: Salesforce

Salesforce Trade Cloud roadmap

Healthcare was one of many first industry-specific cloud merchandise Salesforce launched in 2016, together with monetary companies. At this time, the corporate has 16 totally different “{industry} clouds,” and it continues to launch new merchandise and improve its current choices.

In the course of the Salesforce Industries Summit occasion in June 2021, I spoke with Jujhar Singh, Govt Vice President and Common Supervisor for Salesforce Trade Clouds, about how 
Salesforce Industries matches into the corporate

as a complete and what industries the corporate is seeking to supply vertical options for sooner or later.

Throughout our dialog, I additionally requested Singh about how the Covid-19 pandemic has affected the corporate’s plans for {industry} clouds. He instructed me that many industries are reimagining the best way they function, and corporations have accelerated their current digital transformation journeys. At this time’s updates to Well being Cloud are one other means Salesforce hopes to assist its healthcare and life science clients do exactly that. And I do not see the corporate slowing down anytime quickly.

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