ServiceNow’s new Now Platform aims to help businesses meet the challenges of the hybrid work era

The discharge contains AI options to assist scale back worker burnout, speed up automation and make work extra environment friendly, the corporate says.

Hybrid work team meeting

Picture: Blue Planet Studio/Shutterstock

Workflow platform supplier ServiceNow on Wednesday rolled out Now Platform Rome, which is designed to empower organizations to adapt to the hybrid work period. The brand new launch goals to assist organizations handle the worker burnout disaster and scale automation and app improvement throughout the enterprise, the corporate mentioned.

SEE: ServiceNow introduces options geared toward workflow enhancements, worker expertise and low code (TechRepublic)

“The fast onset of hybrid work has accelerated the digital crucial and eternally modified twenty first century enterprise fashions,” mentioned Chirantan “CJ” Desai, chief product officer at ServiceNow, in an announcement. “Our prospects want digital platforms that allow seamless, compelling worker and buyer experiences in any atmosphere, and assist them keep agile, resilient and productive.”

Decreasing worker burnout with easy, participating experiences

The Now Platform Rome launch is designed to ship new employee-focused choices by way of a unified worker expertise platform. The thought is to let organizations create easy, participating worker experiences from anyplace, the corporate mentioned.

The brand new choices embody:

  • Worker Heart serves because the digital command middle for the hybrid workforce. It supplies a single, related interface for workers to shortly and simply discover info, get assist throughout departments – together with IT, HR, amenities, procurement, and authorized – and request the providers they want. It integrates with Microsoft Groups to fulfill workers the place they’re.

Worker Heart is designed to cut back the time it takes workers to search for assist and cuts out software fatigue by integrating crucial info in a single place. Organizations can curate info and providers into dynamic, personalised subject pages that goal to make it straightforward for workers to search out the solutions they want.

  • Worker Journey Administration guides workers with related experiences for cross-departmental journeys resembling onboarding, work transitions and off-boarding. It additionally allows HR groups and managers to personalize sources, plans and wishes with no-code instruments on the identical platform.

Some 3.6 million Individuals switched jobs in Might 2021 alone, with burnout cited as a major driver of exits – so digital transformation is now not solely a driver of development and productiveness, ServiceNow mentioned. It’s crucial to assist workers discover a higher stability within the hybrid world of labor and hold them inventive, productive, and engaged, the corporate mentioned.

Accelerating automation throughout your entire enterprise

The shift to hybrid work, compounded by widening expertise shortages, is accelerating automation throughout the enterprise. Automation at scale might be essential for companies to alleviate workers from managing mundane duties and free them as much as concentrate on tasks that drive enterprise worth, the corporate mentioned.

The Now Platform Rome launch is embedded with new AI and automation capabilities with the objective of empowering IT groups to work smarter, less complicated and extra effectively from anyplace, the corporate mentioned. It contains:

  •  Automation Discovery identifies the highest 10 alternatives for automating work from greater than 180 matters with ServiceNow purposes, resembling digital agent, auto-routing and agent help.

  • Well being Log Analytics Enhancements is designed to detect points earlier than they happen and affect customers, in addition to automates subject decision, through the use of ITOM predictive AIOps. This extends ServiceNow’s ITOM Predictive AIOps – beforehand launched with the Now Platform Quebec launch, and is constructed on Loom Programs know-how, the corporate mentioned.

New cellular experiences

Each firm is now a software program firm, reinventing and creating new enterprise fashions with digital services, ServiceNow famous. Within the hybrid world of labor, workers and prospects want entry to essential enterprise apps from anyplace by way of cellular.

With the objective of addressing the wants of an more and more on-the-go workforce, ServiceNow is introducing Cellular App Builder to assist builders quickly construct and configure cellular apps for iOS and Android with a single intuitive interface, enhanced performance and guided experiences.

Creating buyer experiences geared toward fixing points shortly

Organizations should be capable of scale service operations to take care of heightened buyer expectations and requests, offering customer support brokers and groups with the data they should resolve buyer requests shortly, from anyplace and on any platform.

The Now Platform Rome launch goals to assist companies throughout each business resolve points quicker and ship higher buyer experiences, enhancing buyer satisfaction and loyalty. The brand new Buyer Service Playbooks: Targeted Format goals to boost the consumer expertise and assist brokers resolve points quicker, to allow them to concentrate on key course of duties and information that drive higher enterprise outcomes.

By way of privateness, ServiceNow mentioned it believes in “privateness by design,” and constructed privateness and safety “into each side of the Now Platform.” The Now Platform Rome launch contains its new privateness administration app, which goals to let firms handle privateness danger and compliance in real-time. 

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