Survey: COVID-19 continues to impact digital transformation plans

On account of the pandemic, 69% of respondents will spend the identical quantity (or extra) as final yr on digital transformation tasks.


Picture: Shutterstock/robert-kneschke

For a few years paper—albeit, eliminating paper—was a high digital transformation precedence. Nevertheless, within the wake of the previous yr’s international COVID-19 pandemic, enterprises started to reallocate price range {dollars} and assets away from digitizing paper and towards communication and collaboration instruments wanted for workers working remotely. 

One yr later, COVID-19 continues to be right here, and it is persevering with to influence companies’ digital transformation initiatives. TechRepublic Premium wished to seek out out precisely how the pandemic has led companies to switch or shift their digital transformation goals. It polled 110 SMB decision-makers and in contrast the outcomes to an identical survey carried out final yr.

SEE: Analysis: Digital transformation initiatives deal with collaboration (TechRepublic Premium)

Final yr, 60% of respondents stated that COVID-19 compelled them to change their digital transformation plans. That quantity elevated to 62% this yr. 

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Digital transformation priorities additionally modified yr over yr. In 2020, nearly all of survey respondents (68%) centered on implementing distant digital tech that would facilitate collaboration, digital and on-line coaching (56%) and IT and enterprise course of automation (39%). 

In 2021, nevertheless, solely 32% of respondents had been prioritizing collaboration know-how for distant staff. Additional, specializing in digital and on-line coaching decreased to 26% and IT enterprise course of automation solely ranked excessive for 23% of respondents. Social media initiatives topped digital transformation tasks for 23% of respondents final yr, however that quantity decreased to eight% this yr.

By far, digital capabilities centered round collaboration instruments introduced the best profit for 42% respondents in 2021. Cloud-based computing for programs equivalent to HR, CRM, ERP and workplace programs benefited 17% of respondents, and eight% of respondents cited knowledge analytics because the digital tech delivering essentially the most profit.

SEE: Analysis: Digital transformation initiatives deal with collaboration (TechRepublic Premium)

Not all digital applied sciences delivered a win. Based on respondents, digital applied sciences equivalent to social media (23%) and IoT units (14%) did not ship. 

General, greater than 1 / 4 of  respondents had no complaints about their digital applied sciences.

Budgets proceed to mirror the necessity for elevated digitalization tasks. Thirty-eight p.c of survey respondents reported they are going to spend extra on digital transformation in 2022 than they did in 2021, and 31% stated that the extent of digital spending would stay the identical as in 2021. Solely 7% stated they are going to spend lower than in 2021.

This infographic comprises extra particulars from the analysis. For all of the findings, obtain the complete report Analysis: Digital transformation initiatives deal with collaboration (obtainable free to TechRepublic Premium subscribers).


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